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Perfect Player Troubleshooting
 

No Sound or Video?
 

  • No sound on VOD please try changing decoder to software

  • Pixelation on VOD or Live Channels please try changing decoder to HW+


Steps to set Decoder

  • Settings (Cog Icon) > Playback > Decoder > Choose Decoder Required (Use Auto as default and change back after)

 
EPG has disappeared?

  • Settings(Cog Icon) > Epg 1 > Change to Download after every update > Select OK > Press back twice let guide populate > go back to Epg 1 > Change to Download once a day

  • Limited EPG check you are set to Download once a day and not to Download if no data on current date


Settings (Cog Icon) > General > Epg 1 > Change Download Setting > Select OK for it to take effect

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