Smartcast Streams

STB Emu Troubleshooting

STB Emulator common issues and troubleshooting:

Audio but no Video?

• Press and hold the OK button to bring up menu.

• Go to Select Media Player.

• Click on IJK and try again now, if this fails please try EXO

Black Channels in STB Emu?

• Press and hold the OK button to bring up menu.

• Goto Settings -> Common Settings -> Network Settings

• Scroll down until you see Enable Network Cache, and untick the box. 

 

Improve Buffering Issues on STB Emu

• In the main portal where you see:  TV, Videoclub, YouTube, etc.. Go to settings

• The click on Advanced Settings.

• Change the buffer size to 10 or 15 (use right arrow button to increase).

• Then press OK. 

• Back out STB Emu and reload the portal.
  
  
  STB Blocked contact Provider
  
  If the Portal does not load or show's the message "STB Blocked contact Provider", this means your MAC is not yet registered. Or if you previously subscribed, your MAC is no longer registered.
  
  If you're a returning customer, please re-subscrive. If you're a new subscriber, please login to your web client area and update your MAC Address with all CAP's.  If you don't use all CAP's, it will fail to load.
  
  If you have done this part correctly and it still doesn't load, it may be possible that your MAC Address still isn't registered yet or your IP Address is being blocked. To test this, please try copying the URL below into a web browser and see if you get the image below.
  
  http://mag.smartcastiptv.org:83/c
  
  If you get a display page that looks like the image below, your IP Address is not blocked.